Customer Service: How to Be Nice When They're NotEmpathy in service can protect providers' emotional health when dealing with angry customers.
Baron Silverstein on Newrez's AI journey and the call center questionNewrez prioritizes AI for call center representatives to enhance customer experience.
California Wants to Use AI to Answer Your Income Tax QuestionsCalifornia's tax agency plans to use generative artificial intelligence to advise its call center agents on state tax codeCall volume quadruples during tax season and wait times can reach 20 minutes