#call-center
#call-center

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Good grief: 'You Stupid Darkness!' combats the world's damp demise with compassion, laughs ... and donuts * Oregon ArtsWatch

You Stupid Darkness! is a darkly comic portrayal of helpline volunteers maintaining humor and routine amid flooding, societal collapse, and dwindling fertility.

Careers

fromSan Antonio Express-News

1 week ago

AT&T to hire 400+ bilingual employees, with $1,500 sign-on bonus for hybrid work

AT&T is hiring over 400 bilingual English‑Spanish call center representatives in San Antonio for hybrid on-site/remote work with uncapped commission, benefits and a sign‑on bonus.

fromwww.mercurynews.com

3 months ago

Asking Eric: This is the secret phrase to use if you can't understand a help center rep

Because every phone call is constantly being graded and monitored by the quality control department, callers can get better results for themselves and for the representative by asking can you repeat that, please? this is an alert phrase. You can also say, Because this call is being rated for your quality of service, I want you to know, you are doing well. But I need to speak to your supervisor to resolve this.

Relationships

Software development

fromTechzine Global

5 months ago

Thoma Bravo nears acquisition of call center player Verint Systems

Thoma Bravo is nearing a roughly $2 billion acquisition of Verint, a customer-experience software firm benefiting from rapid AI adoption.

Artificial intelligence

fromwww.mercurynews.com

8 months ago

First, call centers replaced many doctor receptionists. Now, AI is coming

Call center workers in the Philippines are increasingly challenged by AI technologies in their healthcare roles.