Software developmentfromTechzine Global1 month agoThoma Bravo nears acquisition of call center player Verint SystemsThoma Bravo is nearing a roughly $2 billion acquisition of Verint, a customer-experience software firm benefiting from rapid AI adoption.
Artificial intelligencefromwww.mercurynews.com4 months agoFirst, call centers replaced many doctor receptionists. Now, AI is comingCall center workers in the Philippines are increasingly challenged by AI technologies in their healthcare roles.