www.housingwire.com1 month agoArtificial intelligenceBaron Silverstein on Newrez's AI journey and the call center questionNewrez prioritizes AI for call center representatives to enhance customer experience. [ more ]
San Jose Inside7 months agoArtificial intelligenceCalifornia Wants to Use AI to Answer Your Income Tax QuestionsCalifornia's tax agency plans to use generative artificial intelligence to advise its call center agents on state tax code Call volume quadruples during tax season and wait times can reach 20 minutes [ more ]