In the Philippines, call center workers support Americans dealing with health issues, such as diabetes and neurological conditions. Amid their demanding work schedule, they face health risks and the challenge of adapting to AI technologies that threaten job security. Startups are creating AI assistants capable of handling patient interactions traditionally performed by humans, leading to significant implications for the workforce. With around 200,000 healthcare call center employees expected by the end of 2024, the potential impact of AI's integration in this sector raises critical questions about the future of human roles in healthcare.
Workers at a call center in the Philippines assist Americans with health issues, facing challenges from AI technologies aiming to replace human roles in healthcare.
AI products are being marketed to handle tasks traditionally done by humans in healthcare, posing risks to the employment of call center workers.
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