While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly...McDonald's has decided to end our current partnership with IBM on AOT and the technology will be shut off in all restaurants currently testing it no later than July 26, 2024.
For now, suggestions of bacon-topped ice cream cones will be halted as the Chicago-based company is switching back to order-taking by humans...After the AI removed the bacon, it changed the order to three ice cream cones instead of two. When told the customer just wants one, the machine wipes the order entirely.
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