Airbnb is set to implement AI technology primarily in its customer support system rather than in trip planning for travelers. CEO Brian Chesky highlighted that AI can enhance customer service by effectively communicating in multiple languages and comprehending extensive documentation. Although other companies are advancing AI for travel planning, Chesky believes that the technology remains in its infancy stage. Airbnb will continue to explore AI's potential for various applications, including search and concierge services, while acknowledging current limitations in productivity improvements.
Chesky emphasized that while AI is making strides in customer support, it is still in early stages for travel planning applications, likening it to the Internet's infancy.
Airbnb plans to roll out AI technology for customer support first, highlighting that AI is not yet ready for comprehensive applications in trip planning.
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