Joran Klarenbeek of EvolveIP highlights that younger customers prefer chat over calls. AI can help provide quick answers to simple questions, enhancing service personalism.
Jeff de Graef from ServiceNow discusses how AI transforms contact centers from reactive to proactive, allowing for personalized interactions and better customer loyalty through predictive maintenance and targeted engagement.
#ai-in-customer-service #customer-experience #personalization #proactive-engagement #contact-center-transformation
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