Artificial intelligencefromBusiness Insider3 weeks agoAT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customersAT&T uses AI to efficiently categorize 40 million customer service calls annually, aiming to reduce customer churn.
fromCX Dive1 month agoCustomers are turning to social media for support inquiriesNearly 3 in 5 consumers feel it's essential for companies to address support inquiries on social media. They seek fast, human responses.Social media marketing