Artificial intelligencefromBusiness Insider1 day agoAT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customersAT&T uses AI to efficiently categorize 40 million customer service calls annually, aiming to reduce customer churn.
fromCX Dive1 month agoSocial media marketingCustomers are turning to social media for support inquiriesTimely responses on social media are essential for customer satisfaction.