Read at Hindustan Times
UPS CEO Carol Tomé stated that new technologies, including AI, contributed to the company's largest layoffs ever.
Citing one example, she said that machine learning allows salespeople to put together proposals without having to ask pricing experts for guidance.
Companies like UPS and BlackRock are using AI to increase productivity but are not explicitly linking it to job cuts.
A UPS spokesperson later said AI is not replacing workers, and that executives did not make an explicit connection between AI and the permanent layoffs on the company's earnings call.