The increased workload of healthcare workers has resulted in workers leaving, an increase in patient demand and clinician burnout rates which is creating an empathy crisis. Using emotional AI on tasks such as collecting patient data can free up healthcare workers' time to alleviate some of the burnout and frustration they experience with increased workload, Gartner stated.
CMOs view GenAI as a tool that can launch both new products and business models. GenAI also allows for new revenue streams by bringing products to market faster while delivering better customer experiences and automating processes. As the GenAI landscape becomes more competitive, companies are differentiating themselves by developing specialized models tailored to their industry, Gartner stated.
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