The comparison between technology in commercial aviation and AI in enterprise highlights the importance of human involvement despite increasing automation. While advancements in AI, particularly agentic AI, have created excitement in the tech community, a significant gap exists in trust levels among industry workers. Many passengers still want pilots on flights, reflecting a broader sentiment that human input is valued even in highly automated systems. This concern underscores the need for big tech to balance innovation with the realities of current trust issues.
It's strange to me that big tech is bullish on agentic AI, especially when trust in AI remains middling, raising concerns about the industry's present.
Despite advancements in AI, I believe there will always be a desire for human presence, similar to how passengers insist on having pilots in flight.
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