I had a client recently whose biggest issue was that users would get to the product dashboard and just... not know what to do. This is one of the most common problems I see in my consulting work, and it's almost never what the client thinks it is. They assume users need tutorials. They need tooltips. They need a help center with FAQ articles. What they actually need is scaffolding.
I had a client recently whose biggest issue was that users would get to the product dashboard and just... not know what to do. This is one of the most common problems I see in my consulting work, and it's almost never what the client thinks it is. They assume users need tutorials. They need tooltips. They need a help center with FAQ articles. What they actually need is scaffolding.
It's estimated that there are more than 9,000 of these "construction sheds" (another term for scaffolding) installed across the city, enough to stretch nearly 400 miles if they were put end to end. They do the important work of shielding pedestrians from potential falling debris during building construction and renovation projects, but they also shroud large swaths of sidewalk in dark and cloistered tunnels made of an unfortunate jumble of steel poles and plywood.