The mall offered us our first taste of independence. By age 11 or 12, I was spending my babysitting money at the mall. My friend and I would promise to meet my mom or hers at a designated spot by a specific time, and then we were off. Just her and me for an hour or two. It was a rite of passage, and we loved how grown-up it made us feel.
I create shoppable videos reviews of products sold on Amazon. My strength is that I film in-depth, highly descriptive, long-form videos, which I believe helped me achieve quick success with the program.
Surveys suggest customers want to use AI for shopping and to see AI tools from retailers. In a CI&T survey conducted in 2025, 58% of 1,040 U.S. consumers said retailers should use AI to improve the shopping experience, and almost 75% said they were already using AI tools at least occasionally in their path to purchase. In a separate survey from Gartner last March, 56% of millennials said they would be willing to let AI handle or assist with some of their shopping tasks.
Our customers are busier than ever and are looking for new ways to save time while keeping their households running. We saw an opportunity to use our unique operational expertise and delivery network to help make customers' lives a little easier while unlocking even more value for Prime members.
The outlook for 2026 I'm watching 2026 with equal parts optimism and urgency. Optimism because consumer demand is still there. Retail sales have remained resilient in recent data. Urgency because the operating environment is only getting tighter. Coming out of FY2025, large retailers demonstrated resilience amid inflation pressure, shifting consumer behavior, and global supply-chain complexity. Walmart raised its outlook and leaned further into a model that blends physical stores, e-commerce scale, and execution discipline.
Amazon opened Fresh in 2020 after acquiring Whole Foods in 2017. Some assumed that Amazon Fresh would offer their favorite organic yogurt or premium meat because of the shared ownership. While Fresh stores did stock some Whole Foods 365 products, store employees said, Amazon sought to offer more affordable groceries and showcase its technology, such as Just Walk Out and smart shopping carts, at Amazon Fresh.
You're scrolling through an online retailer, like Amazon, Shein or eBay, and spot a shirt on sale for $40. You add it to your cart, but at checkout, a $10 shipping fee suddenly appears. Frustrated, you close the tab. But what if that same shirt was priced at $50 with free shipping? The likelihood that you would have bought it without a second thought is much higher.
Remember grocery store runs? Amazon says those are going extinct. The company revealed that Prime members saved an average of 64 trips to physical stores last year by ordering basics online instead. That's a major shift. Groceries and household essentials now account for half of all fast deliveries to U.S. Prime members, compared to earlier years when fast delivery skewed toward purchases like electronics and clothing. Amazon has spent the past year integrating perishable groceries and prescription medications into its same-day delivery network.