#productivity-gains

#productivity-gains

We have now done about a million and a half conversations with our customers (through the agentic layer) and at the same time ... a million and half conversations also happened through our support agents during that same period. The SEASAT scores were about the same, which was stunning and also I was able to rebalance my headcount on my support - I've reduced it from 9,000 heads to about 5,000 because I need less heads.

If firms face a costly adaptation process for automation to replace workers, then the cost of adjustment comes down during recessions when the opportunity cost of not producing is relatively low.

According to analysis commissioned by the UK's Trades Union Congress, changes to sick pay could benefit British businesses by as much as £2.4 billion through productivity gains.