'There could be a little bit of, almost, quiet time in the labor market,' Hassett told show host Joe Kernen, 'Because firms are finding that AI is making their workers so productive that they don't necessarily have to hire the new kids out of college and so on.' Hasset, however, maintains the position that AI will eventually create more jobs in the long run.
We have now done about a million and a half conversations with our customers (through the agentic layer) and at the same time ... a million and half conversations also happened through our support agents during that same period. The SEASAT scores were about the same, which was stunning and also I was able to rebalance my headcount on my support - I've reduced it from 9,000 heads to about 5,000 because I need less heads.
If firms face a costly adaptation process for automation to replace workers, then the cost of adjustment comes down during recessions when the opportunity cost of not producing is relatively low.
