"News of higher bills will not be welcomed by households, especially as winter approaches. While the added costs behind this forecasted rise are aimed at supporting those most in need, it does mean typical bills will increase despite relatively lower wholesale costs. It's a reminder that the price cap reflects more than just the market price of energy."
Charlotte Friel, director of retail pricing and systems at Ofgem, emphasized that millions of consumers rely on their smart meter for accurate readings and efficient billing, highlighting the importance of addressing faulty installations and connectivity issues.
We've heard nothing from industry about which of those scenarios might happen with the RTS switch-off, and it could be a combination of different issues.