Ofgem has introduced proposals to provide £40 compensation to consumers experiencing delays over six weeks for smart meter installations. Additionally, faulty meters that are not fixed within 90 days are also covered by these new rules. This initiative aims to address the issue of broken smart meters, with reports suggesting that one in five may be malfunctioning. The regulator has facilitated the repair of over 600,000 defective meters since last year, emphasizing better connectivity and reliable service for consumers.
Charlotte Friel, director of retail pricing and systems at Ofgem, emphasized that millions of consumers rely on their smart meter for accurate readings and efficient billing, highlighting the importance of addressing faulty installations and connectivity issues.
MoneySavingExpert.com founder Martin Lewis remarked that with potentially one in five smart meters being faulty, this initiative by Ofgem is crucial for ensuring consumers are compensated and get reliable services.
Ofgem's new proposals allow consumers to claim £40 compensation for delays over six weeks in smart meter installations and mandates fixing faulty meters within 90 days.
The regulator's actions reflect a proactive approach to resolving issues surrounding broken smart meters, having already overseen the repair or replacement of over 600,000 faulty devices since July of the previous year.
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