#leadership-lessons

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fromEntrepreneur
20 hours ago

I Run an AI Company. Here's Why Blindly Replacing People Is a Mistake | Entrepreneur

Klarna's decision to replace 700 customer service agents with AI aimed to save costs and boost profits by $40 million, but ultimately hurt service quality.
Business
fromHarvard Business Review
6 months ago

What's the Most Impactful Thing You Learned This Year?

"One key lesson I embraced this year is the power of vulnerability in leadership. By admitting my mistakes and being open about my challenges, I've fostered stronger connections with my team and encouraged them to share their own vulnerabilities."
Business
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