I Run an AI Company. Here's Why Blindly Replacing People Is a Mistake | Entrepreneur
Klarna's decision to replace 700 customer service agents with AI aimed to save costs and boost profits by $40 million, but ultimately hurt service quality.
What's the Most Impactful Thing You Learned This Year?
"One key lesson I embraced this year is the power of vulnerability in leadership. By admitting my mistakes and being open about my challenges, I've fostered stronger connections with my team and encouraged them to share their own vulnerabilities."