#it-support

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fromTheregister
1 week ago

Word to the wise: Don't tell your manager that's not Excel

"The IT manager was, to be blunt, an insufferable bore," he told On Call. To make matters worse, he had no people skills and clearly enjoyed bullying colleagues and underlings. Val wouldn't put up with it. "I was already too old and weathered to take that kind of treatment from anybody," he told On Call. One morning, Val's phone rang and he was soon conversing with this magnificent manager who needed help with an Excel spreadsheet - but insisted the request must be kept secret.
Tech industry
fromBusiness Matters
1 week ago

The Role of IT Support in Cyber Security Awareness Training

We live in a digital-first world where almost every business depends on technology. While this brings countless opportunities, it also opens the door to new risks. Cyber attacks are no longer just a problem for big corporations; small businesses and individuals are frequent targets too. The weakest link is often not the software or hardware, but the people using them. That's where effective cyber security awareness training comes into play, and IT support teams are at the heart of it.
Information security
Information security
fromTheregister
2 weeks ago

'IT manager' had never heard of a command line

A tax office promoted managers internally who often lacked basic IT knowledge, creating support burdens when remote workers required VPN access for Windows sessions.
fromTheregister
1 month ago

Sysadmin cured a medical mystery by shifting a single cable

"I realized the CT scanner and the workstation were three meters apart but connected over 250 meters of cable that bounced through four connectors."
Tech industry
Gadgets
fromArs Technica
3 months ago

Shopper denied $51 refund for 20TB HDD that's mostly a weighted plastic box

Beware of low-cost storage devices, as they may turn out to be scams featuring deceptive firmware and fake capacities.
Startup companies
fromTechCrunch
3 months ago

Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI | TechCrunch

Console automates IT helpdesk tasks, freeing professionals for strategic projects, drastically improving response times and efficiency through Slack integration.
fromSocial Media Explorer
3 months ago

From Tech Headaches to Seamless Support: IT Services for Johnson Residents - Social Media Explorer

Whether you're a small business owner or a homeowner, technology struggles in Johnson County can halt your progress, but local IT support offers effective solutions.
Tech industry
Tech industry
fromTheregister
4 months ago

Dilettante developer had no idea why his program didn't work

IT professionals often rectify issues caused by inexperienced programmers, as seen in Bryce's experience with a poorly designed app.
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