So we did this research together with a research firm, and as you say, 72% of end user competing professionals believe that the traditional service desk, and I'm quoting, will be extinct by 2027. So there is a big change that is expected.
Bill recounted a busy week managing both an on-prem and remote AS/400 machine, eager to head out for the weekend. He entered 'PWRDWNSYS RESTART(*NO)', mistakenly shutting down the clientâs production box instead.