#customer-trust

#customer-trust

A professional website is essential for businesses in 2025 to build trust and attract customers.

Online reputation management (ORM) is crucial for influencing public perception and generating new leads.

ORM focuses on addressing negative feedback while promoting positive sentiment about a business.

Securing digital payments is essential for maintaining customer trust and protecting sensitive information from cybercriminals.

Effective communication during cyber incidents is crucial for maintaining customer trust and reputation.

Companies face challenges in aligning their messaging with the evolving nature of cyber incidents.

SK Telecom is assuring customers of safety measures and responsibility following a data breach.

Marks & Spencer experienced a cyber incident affecting its services, prompting an apology to customers.

M&S faced a cyber incident disrupting services but assures no customer data was compromised.

Sonos CEO Patrick Spence is stepping down after a challenging year marked by a problematic app launch and financial struggles.

Sonos is implementing a comprehensive strategy to address its reputation crisis following a problematic app release.

The CEO announced that executive bonuses will depend on improving app quality and customer trust.

Sonos is restructuring leadership to recover from a failed mobile app redesign and regain consumer trust.

Sonos' app update has caused significant dissatisfaction among users, leading to financial losses and the need for substantial corrective investment.

Households will see an average water bill increase of 86 or 20% this year to fund a major sector upgrade.

Water bills in England and Wales will increase by an average of £31 annually, funding a £104 billion upgrade for environmental and service improvements.