Marks & Spencer has issued an apology following a cyber incident that disrupted several public services, including contactless payments and online click-and-collect services during the busy Easter period. The company assured customers that stores remained open and technology services were operational. The incident necessitated temporary changes to operations, demonstrating M&S's commitment to customer trust and safety. They have engaged third-party cyber forensics for aid and reported the attack to authorities. This incident highlights the vulnerabilities and interdependencies within retail operations.
As soon as we became aware of the incident, it was necessary to make some minor, temporary changes to our store operations to protect customers and the business and we are sorry for any inconvenience experienced.
The incident at Marks & Spencer serves as a reminder of the interdependencies in modern retail operations. The disruption to click-and-collect services and contactless payments underscores how any technical issue can have far-reaching consequences across an entire organisation.
Customer trust is incredibly important to us, and if the situation changes an update will be provided as appropriate.
M&S's prompt communication and engagement with the ICO demonstrate a commendable level of transparency and regulatory compliance.
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