Marks & Spencer recently acknowledged a cyber incident affecting its operations, particularly contactless payments and online orders, leading to customer complaints. While investigations are ongoing to determine the cause, M&S has taken immediate action to protect consumer interests. The company confirmed that no customer data was compromised and has been in communication with the National Cyber Security Centre for guidance. Customers remain able to shop online and in-store despite the ongoing issues, highlighting M&S's commitment to rectifying the disruption and emphasizing the importance of customer trust.
Marks and Spencer Group plc (the Company, or M&S) has been managing a cyber incident over the past few days. As soon as we became aware of the incident, it was necessary to make some minor, temporary changes to our store operations to protect customers and the business.
Customer trust is incredibly important to us, and if the situation changes an update will be provided as appropriate.
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