#customer-impact

#customer-impact

Microsoft published incorrect price lists for several products on April 1, causing confusion regarding subscription pricing.

Inaccurate pricing was revealed on a day when changes were expected, leading to additional costs for monthly billing customers.

Barclays' IT glitch has left families like Paola Mereu's homeless due to failed payment processes.

Iceland's Welling store is closing on February 1, with employees offered jobs at nearby locations.

Verizon is increasing its Administrative and Telco Recovery Charge by $0.20 per line, impacting customers and raising questions about fee transparency.

Coventry Building Society's £780 million takeover of Co-op Bank is approved and set for January 2025, creating significant new customer access.

Verizon FiOS experienced a major outage affecting over 40,000 customers on the East Coast, primarily in Washington DC and Philadelphia.

Rackspace experienced a security incident due to a zero-day vulnerability in a third-party application, affecting its internal monitoring systems.

DirecTV's ongoing dispute with Disney led to a blackout of Monday Night Football, leaving many fans and businesses scrambling for alternatives.

Laya Healthcare's price hike reflects rising medical care costs, impacting 700,000 customers starting October 1st.

The Reserve Bank of India has banned Kotak Mahindra Bank from acquiring new customers due to serious deficiencies in IT management.

Engineers are undertaking a £2 million upgrade to a railway in north London impacting journeys for six days, aiming to enhance reliability and prevent future disruptions.