"I am writing to you to express serious concerns about the customer impact of the stop-drive recall currently affecting Citroen and DS Automobiles cars in the United Kingdom."
"While I acknowledge and commend the pace at which Stellantis has initiated and progressed the recall programme, I must make clear that the level of disruption experienced by UK motorists - particularly the most vulnerable - is unacceptable."
"I have received numerous reports from Members of Parliament and their constituents detailing distressing experiences, lack of clear guidance, and inadequate support for alternative transport arrangements."
Transport Secretary Heidi Alexander is concerned about Citroen's recall, which affects some models due to a potential airbag fault. A "stop-drive" fault order was issued, prompting calls for immediate action from Citroen's chief. Reports from MPs highlight distress and a lack of adequate support for affected motorists, including insufficient guidance and transport alternatives. Alexander commends the recall's progress but emphasizes that the disruption, particularly to vulnerable customers, is unacceptable.
Read at London Business News | Londonlovesbusiness.com
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