#customer-frustration

#customer-frustration

"We're learning a lot, I'm going to be honest with you," Taco Bell chief digital and technology officer Dane Mathews conceded to the Wall Street Journal , in what sounded like an awfully weary tone. The response on social media suggests that most customers probably don't want their drive-thru to "surprise" them. At best, there 's short-lived amusement in messing with the AI with outrageous requests, like "18,000 cups of water." At worst, customers just get annoyed or weirded out .