#customer-communication

[ follow ]
fromLondon Business News | Londonlovesbusiness.com
10 hours ago

The modern plumbing contractor is no longer just fixing pipes - London Business News | Londonlovesbusiness.com

There was a time when plumbing work stayed politely behind the walls, noticed only when something went wrong. That era is over. Today's plumbing contractor sits at the crossroads of infrastructure, housing stability, climate stress, and technology that finally works the way it should. The job still involves grit and know-how, but it also requires foresight, communication, and a willingness to run a smarter business without losing the human touch. That mix is what separates contractors who stay busy from those who stay booked.
Business
Business
fromLondon Business News | Londonlovesbusiness.com
10 hours ago

The new economics of electrical contracting in a market that never sits still - London Business News | Londonlovesbusiness.com

Electrical contractors must combine transparent client communication, disciplined pricing, and smarter tools to protect margins and maintain customer trust amid volatile costs and faster schedules.
Marketing
fromFortune
3 days ago

Despite running the $75 billion automaker General Motors, its CEO Mary Barra still responds to 'every single letter' she gets by hand | Fortune

Mary Barra personally answers every letter with handwritten notes, using personalized communication to build openness, respect, and lasting customer loyalty.
New York City
fromwww.amny.com
4 days ago

Op-ed | What the MTA is doing to better communicate with riders amNewYork

MTA expanded rider communication across app chat, in-person centers, posters, promotions, and digital signage, yielding 1.2M interactions and 97% Tap and Ride adoption.
UK news
fromwww.theguardian.com
1 month ago

We're sunk when it comes to getting a Swim! refund

Swim! requires a hidden 30-day refund form for cancelled lessons, causing parents paying by direct debit to be charged for cancellations without clear notification.
#flight-cancellation
Business
fromFortune
2 months ago

Delta CEO Ed Bastian rejected a mentor's advice for how to run the $38 billion airline | Fortune

Delta CEO Ed Bastian stays highly accessible to employees and customers, personally handling communications and often traveling in economy while reading emails onboard.
#tesla
E-Commerce
fromBusiness Matters
5 months ago

The Role of Automation in Streamlining Customer Communication

Customer communication automation uses technology to enhance interactions across various channels without needing real-time human involvement.
fromSocial Media Today
6 months ago

Meta Announces New Messaging Ad Options

Now, businesses of all sizes can use the same creative, setup flows and budgets in one central place. Once onboarded, businesses can upload their subscriber list and either manually select marketing messages as an additional placement, or use Advantage+, and our AI systems will then optimize budgets across placements to maximize performance.
E-Commerce
DevOps
fromTheregister
7 months ago

Google caused outage by ignoring its quality protections

Google Cloud experienced a significant outage due to an untested code change in its Service Control feature, impacting customer access.
Marketing tech
fromMarTech
8 months ago

Winning customer loyalty starts with straight talk about tariffs | MarTech

Brands must pivot communication strategies again due to new economic challenges, prioritizing customer reassurance alongside transparent messaging.
UK news
fromwww.independent.co.uk
8 months ago

Tesco apologise after wrongly sending 100 in Clubcard points to shoppers

The Independent highlights the importance of quality journalism accessible to everyone without paywalls.
Tesco mistakenly communicated a promotional Clubcard points offer, leading to customer confusion and an apology.
[ Load more ]