#customer-communication

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NYC subway riders blindsided by R train closures - but some say alternative is safer than violence-plagued trains: 'Didn't even know about it'

R train closures during maintenance shocked many Brooklyn commuters, highlighting safety concerns and inadequate communication from MTA.

American Airlines Grounds All U.S. Flights Over a Technical Issue

American Airlines faced a nationwide grounding of flights on Tuesday due to a technical issue, with efforts underway to resolve it.

How to Set Up Whatsapp Auto-Reply(+Examples) | ClickUp

WhatsApp Business auto-reply feature helps manage communications during time off, ensuring important messages are acknowledged even when unavailable.

Data breach at Cloudflare after failed software update

Cloudflare experienced a significant log data loss due to a failed service update, compromising customer data analytics for 3.5 hours.

Shipping Speed: Benefits of Fast Shipping and Shipping Guide (2025) - Shopify

Shipping speed is key for eCommerce success; ensure efficient and transparent processes.

Tens of thousands of mortgage customers to be compensated after being overcharged interest on loans

Ulster Bank will notify customers regarding a mortgage system error that resulted in wrongful charges.

"Don't believe the hype": Broadcom claims it's been able to solve most of its customer issues following VMware acquisition

Broadcom's Joe Baguley reassures customers that concerns about VMware's acquisition fallout are often unfounded, emphasizing the importance of direct dialogue.
#marketing

Customer Communication: 6 Key Strategies For Ecommerce (2024) - Shopify

Successful businesses prioritize not just great products but also meaningful customer relationships.
85% of consumers feel their favorite brands treat them like individuals.

5 Key Tips I Wish I Knew Before Starting My Business

Invest in marketing and sales for business success.
Testing messaging and ideas is crucial for meeting customer needs.
Clear communication with ideal clients is essential for building trust.
Effective financial management is crucial for business sustainability.

Customer Communication: 6 Key Strategies For Ecommerce (2024) - Shopify

Successful businesses prioritize not just great products but also meaningful customer relationships.
85% of consumers feel their favorite brands treat them like individuals.

5 Key Tips I Wish I Knew Before Starting My Business

Invest in marketing and sales for business success.
Testing messaging and ideas is crucial for meeting customer needs.
Clear communication with ideal clients is essential for building trust.
Effective financial management is crucial for business sustainability.
moremarketing

Council Post: Launching Your First Marketing Campaign? 20 Tips For Startups

Start with audience insights to create impactful marketing campaigns.
Effective first campaigns need clear communication of product benefits and risks.
Begin with small, test campaigns to reduce financial risks.
Aim for sustainable marketing strategies rather than immediate viral success.

Ring just doubled the price of its alarm monitoring service for grandfathered customers

Amazon increased Ring Alarm service prices while misleadingly claiming to have warned customers about the change.

10 Best Customer Communication Management Software 2024

Utilizing Customer Communication Management (CCM) software can significantly enhance customer engagement and satisfaction through efficient, multi-channel communication.

Morrisons Sutton still closed indefinitely for maintenance work

Morrisons Sutton store remains closed for essential maintenance with no reopening date provided yet.

Google Business Messages in Maps and Search shutting down

Google will shut down the Business Messages feature on July 31, 2024, prompting businesses to add phone numbers to listings or use alternative options.

I'm cancelling my favourite subscription. Here's why.

Inform customers of price rises proactively to maintain trust and brand loyalty.

Dealing with a Bike Mechanic Mess-Up

Assess the damage calmly and document the issues with the bike.
Approach the bike shop calmly and professionally to communicate the problems and seek solutions.

Google's Business Messaging might be replaced by surprise alternatives

Google is sunsetting its Business Messaging feature and exploring WhatsApp and SMS as potential replacements.

Council Post: Unlock Business Growth With SMS: Why Texting Is Essential

SMS is a highly effective marketing tool with a 98% open rate, 19% click-through rate, and potential for high ROI.

Email Marketing is Still Relevant - But It's Got Company

Email marketing remains relevant and preferred by consumers for brand communication.

Oracle Will End All of Its Ad Products by Sept. 30

Oracle to stop supporting advertising products by September 30.
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