"To begin, I mapped out the situation to understand what both the user and organization aim to achieve. User intent: Return home (from local airport) Desired result: Get home with minimal delay and additional cost User goals: Know the resolution and next steps User's emotional states: Surprise, stress, and frustration Organization goals: Deliver bad news clearly while minimizing user frustration and maintaining trust in the brand."
"I did a quick research on how airlines typically handle cancellations. To keep the scope simple, I followed how Cathay Pacific manages it, where the system automatically rebooks the flight for affected passengers. From there, I identified that the UI needs to handle two main states: Rebooking completed: user can view their updated flight details Rebooking in progress: user needs to wait for updates"
A traveler at a local airport experiences an abrupt cancellation of the final flight home because of bad weather. The traveler's intent is to return home with minimal delay and without extra cost. The airline must deliver the cancellation clearly while minimizing passenger frustration and maintaining trust. Passengers commonly need to know why the flight was canceled, rebooking options, next available flights, accommodation provisions for long waits, refund and insurance eligibility, and how to retrieve checked luggage. Airline systems often automatically rebook affected passengers and must show either updated details or a rebooking-in-progress status.
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