#claims-management

#claims-management

The average time to process a claim has dropped by 42% since January 2025, from 141 days to just 81 days. This significant reduction demonstrates the effectiveness of AI in streamlining processes.

"If I have to summarize it in one word, I would say the biggest challenge in claims and reimbursement is guess work," said Puneet Maheshwari, senior vice president and general manager of Optum Real, to the audience on Tuesday. "The guesswork that happens on the provider side. The guesswork that happens on the payer side leads to significant amount of work and overhead for both parties involved ...."