fromTheregister
4 days agoCapita taps Microsoft Copilot to untangle UK pensions mess
Caseworkers get a copilot [to] read all the attachments and documents for a case, and that gives them a summary at the start. You look at the end-to-end handling time of a case, and you go through and you evolve and improve every step along the way. That's the process that we are starting to undergo now [and is a] core part of driving productivity.
UK politics
