"We are aware of an issue that occurred on the CSPS member portal for around 35 minutes on 30 March 2026, affecting the accuracy of a small number of Annual Benefit Statements (ABS) generated in this period."
"We sincerely apologise for this issue and any concerns you may have. We take the protection of members' personal data extremely seriously."
"This latest in a litany of extremely serious failures by Capita shows why the government's manifesto promise to reverse outsourcing is more important than ever."
A data breach affected the UK Civil Service Pension Scheme, exposing personal annual benefit statements of nearly 140 members. Capita, overseeing the online portal, suspended the ABS functionality for investigation. Affected members were notified on April 3, while those not contacted were not impacted. Capita acknowledged the issue, which lasted about 35 minutes on March 30, 2026, and emphasized the seriousness of data protection. The Cabinet Office is collaborating with Capita to address the incident, while union representatives criticize Capita's management of public sector pensions.
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