"Capita took over the service for 1.5 million current and former public servants, but a glitchy portal launch led to what the Commercial and Public Services union called a 'fiasco' that delayed payments to '8,500 newly retired civil servants.'"
"The assessment provided a data-driven indication that outsourcing provided the best opportunity to realize defined benefits with the least risk."
The UK government awarded Capita a £239 million contract to manage the Civil Service Pension Scheme after evaluating its past performance. Despite this, a problematic portal launch led to payment delays for 8,500 newly retired civil servants. Capita inherited a backlog of 86,000 cases from the previous provider, MyCSP. The decision to outsource was based on a comprehensive assessment indicating that outsourcing would yield the best benefits with minimal risk. The Cabinet Office set detailed requirements to enhance the contract compared to previous arrangements.
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