#call-tracking

#call-tracking

The Veterans Affairs Department is failing to track how many calls from its patients it is answering and what is happening with those calls, according to a flash report from the agency's watchdog, which said the failures are putting vulnerable veterans at risk. In 13 of the 15 medical facilities the inspector general reviewed, key data including caller hang up rates, answer rates and average wait times were not being tracked.

On December 10, 2025, we will update the Unacceptable phone number section of the Destination requirements policy to include a requirement indicating that phone numbers found to be associated with fraudulent activity or with a history of policy violations are unacceptable. We will begin enforcing the policy update on December 10, 2025, with enforcement ramping up over approximately 8 weeks.In case of disapprovals, you can learn more about how to fix a disapproved ad or asset.