fromHarvard Business Review
5 days agoHow to Get Your Customers to Trust AI
Transparency is supposed to build trust. But as companies rush to open the black box of artificial intelligence and explain how it works to customers, many are discovering a surprising truth: You can say too much and too little at the same time. The balance is hard to get right: Too little transparency breeds suspicion; too much overwhelms, blurring the very clarity it's meant to provide.
Artificial intelligence


