AI is changing how companies hire, train, and lead, and in the process, the chief human resources officer's role is expanding. Today's top HR leaders are becoming AI strategists, helping their organizations navigate the next wave of workplace transformation. "The old model of HR was employees over here, technology over there," says Thomas Hutzschenreuter, a university professor at the Technical University of Munich (TUM). "But the new model of work is human-AI collaboration." AI is a coworker now, he says, and that means that "HR has a bigger mandate. They need to understand not just people and culture, but go deeper into the strategy, the business, and the technology itself."
As technology continues to advance and companies look to remain competitive in meeting market demand, the skills that employees will need are also evolving. A growing number of companies are exploring how to address these skills and workforce gaps with artificial intelligence. HR can use AI to reveal "patterns and gaps" and benchmark "current workforce skills against evolving business needs or industry trends," said Lauren Winans, CEO and principal human resources consultant at Next Level Benefits.
The AI interview tool was robotic and lacked emotional intelligence, creating a scenario that felt detached and unengaging, ultimately leading to a negative experience.