UK politics
fromComputerWeekly.com
2 weeks agoFlood warning: How citizens' AI agents will swamp public services | Computer Weekly
AI has the potential to transform public services by reducing user friction and improving access for citizens.
The Social Security Administration wants to halve the number of people that go to its field offices in the 2026 fiscal year. More than 31 million people visited SSA field offices over the last fiscal year. Now, the agency aims to have 50% fewer visits - or no more than 15 million total - in fiscal 2026, which began in October, according to internal planning documents viewed by Nextgov/FCW.