"AI agents will remove friction in public services, allowing users to navigate complex systems more effectively. They will ensure applications are well-crafted to maximize success."
"Public services often rely on frustrating user experiences to limit demand, but AI can change that by providing relentless support in accessing services."
AI is being explored to enhance UK public services, with initiatives like digitizing planning information and assessing stroke victims. However, the real transformation may come from citizens using AI to navigate these services. Many public services create friction to limit demand, which AI agents can eliminate by efficiently accessing services and optimizing applications. Experiments with AI agents show their capability to provide immediate insights and suggest actionable steps for users, indicating a shift in how public services can be accessed and utilized.
#artificial-intelligence #public-services #user-experience #government-innovation #access-to-services
Read at ComputerWeekly.com
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