The Legal Ombudsman’s recent report reveals a disturbing trend: residential conveyancing complaints now account for nearly a third of all complaints received. This alarming statistic emphasizes ongoing issues within the industry.
In a detailed examination of consumer feedback, the report highlights that the most pressing complaint is poor communication. Clients often felt completely in the dark about their cases, lacking crucial updates, which led to a sense of frustration and helplessness.
Delays in the conveyancing process emerged as another common grievance. Clients expressed concerns that these delays can lead to additional costs, undermining their confidence in what should be a pivotal financial transaction.
The rise in conveyancing complaints is not just a one-off incident. Historical data from previous annual reports indicates a continuous trend of consumer dissatisfaction, particularly regarding communication and service quality.
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