I was 18 and working at a fast food chain that sold large teas for $1. I had a lady come through the drive-thru and order two large sweet teas - one with extra ice and one with no ice. By the time she got to the window, I had her drinks ready. She paid, and I handed her the first of the two drinks. She took it, paused, and was immediately angry. She yelled that she had asked for extra ice, and this one had no ice. I explained that I understood, and the extra ice was in my hand. She stared at me like I was a complete idiot and demanded that I remake the drinks because I had messed them up. So, I took back the drink, walked around the corner where she couldn't see me, waited about 15 seconds, then came back with the same drinks in different hands and gave them to her in reverse order. She rolled her eyes, said, 'Was that so f-ing hard?' and drove off. The best part was her (I assume) boyfriend was in the passenger seat, just looking at me with an apologetic stare but didn't say anything. I think about him often and hope he's OK.
Years ago, I was working at Lancôme. I had a customer come in and, after a brief consultation, she purchased a night cream. The next day, she came in to return it. I said no problem and got out the required paperwork for returns. I asked the reason for the return (for example: allergies, skin sensitivity, etc). She said it didn't taste good.
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