The 5-star rating system is terrible for gig workers. Here's a simple solution

The article highlights the detrimental impact of consumer star ratings on gig workers in the service industry. While ratings systems are widely accepted among consumers, for gig workers, they often translate into significant economic instability. Academics have found that negative reviews can lead to reduced pay and deactivation from platforms, creating an environment filled with anxiety for these workers. Furthermore, underlying racial biases complicate the rating process, exacerbating the risks for marginalized workers. A recent study suggests that simpler rating systems could lead to fairer work practices for gig workers.

Many gig workers today face an uphill battle against arbitrary star ratings that profoundly impact their livelihoods, making the seemingly simple task of rating services a significant source of stress.

Negative reviews, which can seem trivial to consumers, often serve as disciplinary tools that can drastically diminish a gig worker's pay and opportunities for work.

Read at Fast Company