A Cathay Pacific passenger was outraged when her three-year-old son was mistakenly served wine instead of water on a flight from Hong Kong to London. After noticing the error, she sought clarification from the crew and escalated her concerns to the flight's purser. Although the airline apologized and offered compensation, she filed formal complaints with aviation authorities, insisting on a proper explanation and direct follow-up from the flight attendant involved. The incident raises questions about airline protocols and responsibility in serving minors on flights.
After the flight, Cathay Pacific apologized to the family and offered a full refund of the child's ticket, three upgrade vouchers to move to first class, as well as reimbursement for any necessary medical treatment the child might require.
The mother has made clear she believes that the airline owes them more of an explanation for how such a mixup happened - apparently feeling that they are trying to avoid responsibility for their actions.
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