The 19th annual QCon London conference highlighted key tech takeaways including the importance of user engagement with non-human devices and the implementation of the least privilege principle for access control. Savannah Kunovsky's keynote, 'The Form of AI', emphasized the importance of quality design in technology and the risk organizations face by not understanding customer needs. Amid the rise of Generative AI, she pointed to the collective challenge of rethinking technology use and engaging with the values of the Gen Z demographic regarding their purchasing power.
"Organizations often invest millions into new products but fail to research customer needs, risking product failures in the age of emerging technologies like GenAI."
"We are in a defining moment. With new possibilities, we get to rethink how we use technology."
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