"Service has always been what my grandfather's vision was for the business," said Steven Kivel, providing a glimpse into the generational dedication and commitment to customer care that has been a hallmark of Grand Central Watch since its establishment.
Kivel emphasizes, "He started in Grand Central feeling that this was the place where he can capture all the commuters coming in in the morning," highlighting the strategic location and its impact on the shop's success.
"A commuter could drop their watch off in the morning, and then pick it up on the way home or the next day. That was always his vision," said Kivel, showcasing the convenience offered by the watch shop.
With modern technology combined with traditional craftsmanship, the watchmakers at Grand Central Watch provide both complete overhauls for luxury watches and quick battery services, embodying a blend of history and innovation.
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