Path of Exile 2's launch has overwhelmed Grinding Gear Games, with over 1 million early-access keys sold and 570,000 concurrent players, creating significant support challenges.
As the surge of players has led to an 'enormous' volume of support tickets, Grinding Gear Games' ability to respond within the same day has been severely hindered.
Grinding Gear Games is working to hire more support staff and improve systems, urging players not to submit follow-ups to avoid further delays.
Game improvements are underway to enhance player experience, reducing monster body-blocking and adding teleportation between mapped checkpoints.
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