"The genesis of agile was that we weren't very good at software projects. Agile was one response to this, which became popular because it let everyone off the hook - 'let's not think hard now; it can wait.' The era of product management compounded the issue because it taught product managers to 'follow the customer' and the money would come. The logical flaw in that argument is that customers want gold plating of your product, and they want it for free."
"There was a theory in the science of emotion that the only innate human feelings are valence and arousal. Valence can be pleasant or unpleasant; arousal can be high or low. You can map any feeling on a wheel called an 'affective circumplex,' with the midpoint representing neutral valence and neutral arousal."
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