JPMorgan Chase's Chief Design Officer, Miki Van Cleave, is focused on harmonizing customer and employee experiences while strategizing for growth. Taking over the role in August 2024, her mission is to learn and deliver on the successes established by her predecessor. Van Cleave has emphasized breaking down internal silos, engaging with backend processes, and boosting confidence in design and product delivery. With significant achievements already reached in 2024, Van Cleave intends to maintain momentum into Q1 2025, ensuring well-rounded experiences for customers and employees alike.
Growth is at the forefront of my strategy; we must harmonize customer and employee experiences and build confidence in our product delivery processes.
Understanding backend processes is essential for breaking silos; creating interconnected experiences is key to delivering value to both employees and customers.
#financial-services #design-leadership #customer-experience #employee-experience #organizational-strategy
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