The difference between software and shelfware often lies in the quality of the user interface and user experience associated with the solution.
With AI, particularly generative AI, accessing and integrating services and data may soon be just a simple verbal prompt away.
You just may ask it, 'What's been the trend of customer satisfaction in the last few days?' and it generates a nice summary.
Enterprise software is going to change forever as we will no longer interact with screens, buttons, and paths, moving towards new types of experiences.
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