"The whole point of design is solving the problems that linear, mechanical thinking can't. If we normalize turning to LLMs [large language models] for our understanding of user needs, we give up our claim on being 'champions for the user' and set off a race to the bottom that will see the design process, just like the publishing process, taken over by AI-generated sludge."
"Design is only as human-centered as the business model allows." - Erika Hall
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