"In our conversation, David talks about how certain product features have evolved from customer wants to things that customers now need and expect as part of their experience."
"We've been so successful for so long. There's always this attitude of, 'If it's not broken, don't fix it.' But the reality is if we look at what customers are asking for..."
"When we’re dealing with a product that's sold exclusively as a consumer product, we have to be willing to accept that we might have to do things a little bit differently to deliver what the customers want..."
"Many people fall into the trap of trying to prioritize business needs over customer needs. But when we're dealing with a product that's sold exclusively as a consumer product..."
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