But those days are quickly disappearing. Enter the Search Generative Experience (SGE) - the integration of Google's AI into search results. It was gradually rolled out in 2023, and it's about to turn the world of reputation management upside-down.
In this new landscape, reputation management must center on addressing user complaints - and not just at the surface level. Responding to criticism is a start, but SGE is pushing companies to continuously listen to user needs and make an effort to grow and improve as a result.
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