Millions have suffered due to defective products. Countries are enacting product liability laws to protect consumers, with the U.S. CPSC overseeing recalls to safeguard public safety.
As a product manager, it is critical to have a risk management strategy in place for product launches and recalls. Neglecting this can lead to reputational and legal issues.
Product liability means businesses are legally responsible for harm caused by defective products. Recalls may be initiated by companies or mandated by regulatory agencies to protect consumers.
Volkswagen's recall of over 260,000 vehicles due to fuel leak risks demonstrates the importance of proactive communication and transparency post-recall to regain customer trust.
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