Figma's Director of Product for monetization acknowledged the issues with their billing transparency, promising improvements that emphasize user feedback and roadmap initiatives.
The negative experiences shared by users regarding dark UX in Figma's admin and billing flows reflect a broader concern that many in the community have faced.
Figma's proactive response to user complaints indicates a willingness to adjust their processes, potentially rebuilding trust with users upset by previous experiences.
The issues with secret billing for excess members highlight a significant challenge Figma faces, and their acknowledgment of this is an initial step towards resolution.
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