from Stephanie Walter - Senior UX Designer, Mobile Expert, Conference Speaker, Blog writer and Teacher.3 years ago
'Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers'. This is a manual (with miro templates) to help you improve customer centricity and sell UX research to your stakeholders, but also conduct user research.
A nice introduction to different methods of user research, from the basics to process, competitive research, evaluative research, etc.
The User Experience Team of One: A Research and Design Survival Guide - Leah Buley
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