American Airlines has introduced a new boarding technology across over 100 U.S. airports to combat line cutting, enhancing efficiency and reducing frustration during boarding.
The airline's senior vice president expressed enthusiasm over the positive feedback from both customers and staff, highlighting the technology's successful implementation before the busy Thanksgiving season.
Industry analyst Henry Harteveldt emphasized that line cutting is a well-known irritant for travelers and that American's move is aimed at managing this issue without shaming anyone.
This initiative is not just about preventing line cutting but improving the overall airport experience, as it helps maintain order and reduces passenger stress.
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